Refund & Returns Policy
Ultimo aggiornamento: 28.7.2026
Grazie per aver effettuato acquisti presso NAC aumentata.
If you are not completely satisfied with your purchase, we’re here to help.
Returns
Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging.
- Include proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
For health, hygiene, and safety reasons, certain products cannot be returned, including but not limited to:
- Opened or used items
- Carte regalo
- Downloadable or digital products
If you are unsure whether your product is eligible for return, please contact us before sending it back.
Refund Process
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection, we will inform you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original method of payment. Processing times vary depending on your payment provider and financial institution.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as refunds may take several business days to appear.
- Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at support@augmentednac.com.
Sale Items
Unless otherwise required by applicable law, only regularly priced items are eligible for refunds. Sale or promotional items are not refundable.
Scambi
We replace items only if they are defective, damaged during transit, or received in error.
If you need to exchange an item, please contact us at support@augmentednac.com before returning the product.
Regali
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit equal to the value of the returned item, where applicable.
If the item was not marked as a gift, or the purchaser had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for the cost of return shipping.
Shipping charges paid when placing the order are non-refundable unless otherwise required by law.
We recommend using a trackable shipping service or purchasing shipping insurance when returning higher-value items, as we cannot guarantee that returned products will be received.
Contact Us
If you have any questions regarding this Refund & Returns Policy or wish to request a return, please contact us:
E-mail: support@augmentednac.com
