Last updated: 28.07.2026

Thank you for shopping at Augmented NAC.

This Shipping Policy explains how orders are processed, shipped, and delivered. Shipping costs, available delivery methods, and estimated delivery times vary depending on the destination country and are calculated during checkout.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.
• Orders placed on weekends or public holidays are processed on the next business day.
• During periods of high demand, processing times may be extended. If this occurs, customers will be notified whenever possible.

2. Shipping Destinations

We currently ship to a wide range of countries worldwide. Shipping availability depends on the destination and applicable local regulations.

If your country is not available during checkout, please contact us at support@augmentednac.com.

3. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

• Destination country
• Shipping method selected
• Weight and dimensions of the order
• Applicable taxes or duties (where relevant)

The shipping cost displayed during checkout is the final shipping charge applied to your order.

4. Estimated Delivery Times

Delivery times vary depending on the destination and the selected shipping service.

Please note that these are estimated delivery times and are not guaranteed. Delays caused by customs clearance, weather conditions, carrier operations, or other circumstances beyond our control may occur.

5. Shipping Carriers

Depending on the destination, orders may be shipped using one or more of the following carriers:

• DHL
• UPS
• FedEx
• Mail Boxes Etc. (MBE)
• Other local delivery partners

The carrier used for your shipment depends on the destination country and the selected shipping service.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available) and instructions for tracking your shipment.

7. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customers are responsible for complying with the import regulations applicable in their country.

8. Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

9. Failed Delivery or Returned Shipments

If a shipment is returned because:

• the customer provided an incorrect address;
• the shipment was refused;
• the package was not collected within the carrier’s required timeframe;

the customer may be responsible for any return shipping costs and any additional shipping charges required to resend the order.

10. Damaged or Lost Shipments

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible at support@augmentednac.com.

When reporting a damaged shipment, please include:

• Your order number
• Photographs of the package and damaged items
• A brief description of the issue

We will work with the shipping carrier to investigate and resolve the matter.

11. Shipping Information by Market

Shipping conditions vary depending on the destination country.

The information below is provided as a general overview. The shipping costs displayed during checkout always prevail.

Japan

• Shipping cost: 1–5 products: €25, 6+ products: €35.
• Estimated delivery: 2–5 business days.
• Carrier: Japan Post, UPS, or other local carriers.

United States

• Shipping cost: Calculated during checkout.
• Estimated delivery: 5–10 business days.
• Carrier: DHL Express or equivalent.

European Union

• Shipping cost: Calculated during checkout.
• Estimated delivery: 3–7 business days.
• Carrier: DHL, UPS, or Mail Boxes Etc.

Other Countries

Shipping costs, delivery estimates, and available carriers are displayed during checkout based on the destination country.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@augmentednac.com